1.1:
PAYMENTS VIA CREDIT CARD SPC HOSTING accepts
payment via Master Card, AMEX, Visa, Discover card and PayPal. Usage of
a credit card indicates an authorization to cover all future monthly and additional
fees with the credit card on file. Credit cards will be charged on the monthly
anniversary date of your account activation.
1.2:
PAYMENTS VIA CHECK For accounts paying by check, payment equivalent
to the setup fee and three-month service deposit must be received at our office
before the order will be processed. All invoices sent via postal mail at
least 10 days before your billing date. Payments are due no later than your
billing due date. Customers are responsible for paying their account even
if they do not receive their invoice in the U.S. Postal Mail.
1.3:
PAYMENT VIA INTERNATIONAL CHECKS
Checks that are written that do
not draw upon a U.S. bank will have processing fees imposed by the banks.
Processing fees imposed by the bank will be billed to the customer.0:
LATE / NON-PAYMENT
2.1: ACCOUNTS WITH NON-USABLE CREDIT CARDS or PayPal
Credit cards on file are non usable when any of the following occur:
1. The card has expired;
2. The card declines our charges for any reason;
3. The card is reported lost or stolen;
4. The card is declared invalid
by our processing system.
If a credit card payment fails, the customer
will be sent an e-mail notice with 5 business days to rectify the situation either
with a new payment method or my updating the credit card. The charge will
be re-attempted periodically within these 5th days with the last retry being on
the 5th day. If the card still does not accept our charge and no other payment
has been received by the 3rd day, the account will be suspended without exception.
The customer will have the option of reactivating the account after paying the
full amount of the invoice due. An additional fee of $20.00 will be assessed
for reactivation. The reactivation fee is non-negotiable.
If SPC
HOSTING does not receive payment within 15 days of the deactivation notice, the
account will be permanently canceled. This includes the removal of ALL files
that may remain. Canceled accounts can not be reactivated with SPC HOSTING
until the reactivation fee is paid.
2.2: LATE CHECK – NO PAYMENT
If payment has not been received
by the billing date for the current period, a deactivation of an account will
occur. We will keep the account de-activated for up to 72 hours. All
account re-activations will be subject to a $5.00 fee. Accounts de-activated
for more than 72 hours are subject to a complete cancellation.
3.1: REQUESTING OF A CANCELLATION
A cancellation will only be accepted if it is done by one of the following methods:
1. The customer must submit his/her virtual authorization by requesting cancellation
on-line in the members section at http://client.spchosting.com/
3.2: RESULT OF A CANCELLATION
When a cancellation request
is made, the technical department will immediately remove all configuration information
as well as all contents of the account. SPC HOSTING will remove all files.
This may include unread e-mail left on SPC HOSTING servers.D
POLICY
4.1: REFUNDS WITHIN THE FIRST 15 DAYS OF SERVICE
If an account is canceled within the first 15 days of service, the customer will
receive a full refund of all account fees. This 15 day policy shall include
the 15th day. Any over usage fees including but not limited to
additional bandwidth will not be refunded.
4.2: REFUNDS OUTSIDE OF
THE FIRST 15 DAYS
All service rendered to date will be billed
and must be paid. Refunds will be issued only for unused monthly blocks
of service time. Accounts established under pre-paid contracts are normally
offered a discount. If cancellation of a pre-paid contract occurs before
the pre-paid term expires, the discount will be voided and each month of service
used will be billed at the regular monthly rate. If pre-payment funds remain
after payment of the monthly rate for each month of service used, a refund will
be issued.
Refunds are only valid from the date of the official cancellation
request under section 3 of this policy.NG
BILLING RECORDS CURRENT
5.1: UPDATING YOUR BILLING INFORMATION
You can submit billing information changes to SPC HOSTING via the
members section at:
http://client.spchosting.com
SPC
HOSTING is not responsible for actions that are taken as a result of customer’s
failure to respond to SPC HOSTING notifications.ELLER
DISCOUNTS
6.1: QUALIFYING FOR RESELLER DISCOUNTS
SPC HOSTING makes it possible for customers to resell additional accounts. Customers
who have a Master Reseller account with SPC HOSTING, will receive a discount on
all additional accounts equal to or less than the default account.
Accounts only qualify for the discount if they are applied for at the resellers
members section.
6.2: RESPONSIBILITY OF RESELLERS FOR COLLECTING PAYMENTS FROM CLIENTS
Resellers of SPC HOSTING are responsible for collecting payments from their own
customers. Resellers are in turn responsible for payment directly to SPC
HOSTING for the full amount of their reseller bill. Resellers shall pay
SPC HOSTING for the services provided to Reseller by SPC HOSTING regardless of
Reseller’s ability to collect payment for his/her services provided to his/her
customers. To assist Resellers with the collection of overdue accounts,
SPC HOSTING will suspend an account and then reactivate it free of charge.
“Suspended”
accounts will still be billed to the Reseller unless they request a cancellation
of the account.
